Entrant information

Details of the service excellence in wine & food tourism being entered

Testimonials or other supporting documentation

Some of the elements that the judges may consider:

• First Impressions: friendly, warm, down-to-earth, unpretentious, authentic welcome; experience
• Seamlessness, all should feel effortless from arrival to departure
• Attitude and personal appearance/body language: language fluency, ease of communication, confidence, ability to deliver to guests’ expectations. Service culture visible throughout.
• Salesmanship: Not upselling, but informing the guest of salient offers. Excellent product knowledge
• Reading the guest and getting timing right: e.g. reading mood at table/not too many interruptions
• Training: Knowledge of product and technical prowess in service (especially on wine) – also proficient use of any equipment
• Professional in execution according to the class of experience: e.g. in food: informal-relaxed, to bistro-style, to fine dining gourmet-style each with appropriate service approach (but without pretension). Clean, hygienic table appointments and glassware
• Flexibility: the ability to professionally address challenges and problems, in the interest of the guest; don’t keep the guest waiting!
• Sense of Hospitality and going the extra mile: receiving the guest as if person is visiting your home, guest leaves with a desire to return and a lasting positive memory; follow-up?
• Services and facilities: Wi-Fi connections; spotlessly clean public areas and toilet/washroom facilities, sufficient parking, clear signage.

Please let us know the details of how the admin fee of R750 plus VAT was paid.

Please use the reference: w&ftawards (and your name)